Overview
At MomosVids, we strive to provide quality digital content and a seamless experience for all our users and creators. Please read our Refund and Cancellation Policy carefully before making any payments or subscribing to services on our platform.
Digital Products & Content
All purchases for access to digital videos, premium content, or creator subscriptions are non-refundable.
Once a user has successfully made a payment and accessed the content, we are unable to provide a refund or cancellation due to the digital nature of our offerings.
Exceptions
Refunds may be considered only under the following exceptional circumstances:
Duplicate payment (if the same transaction is charged more than once).
Technical error on our side that prevents access to the paid content or service.
Unauthorized or fraudulent transactions reported within 24 hours of the transaction.
How to Request a Refund
If you believe you meet the criteria for a refund under the above exceptions:
Contact us within 24 hours of the transaction at [saurishmonga01@gmail.com] or via our website's Contact Us form.
Provide your transaction ID, registered email address, and a brief description of your issue.
Our support team will investigate the request and revert within 5–7 working days.
Approved refunds will be processed to the original method of payment within 7–10 business days.
Cancellations
Users may cancel subscription renewals at any time before the next billing cycle in their account settings.
No refunds will be issued for any subscription period already started or completed.
Access to any purchased content remains active for the period covered by your payment.
Changes to This Policy
MomosVids reserves the right to amend this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.
If you have any questions regarding this policy, please contact:
Email: saurishmonga01@gmail.com
Phone: 9667040071
By making a payment on MomosVids, users agree to the above terms and conditions. This policy ensures transparency for buyers and creators, and helps meet payment gateway/Instamojo compliance standards.
